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COVID-19 Resources

To further support ACN-affiliated providers and facilities during the COVID-19 pandemic, this page contains a wealth of links featuring local and national resources and guidelines for providers and practices.

Please bookmark this page for easy reference.

Local Healthcare Organizations

Abrazo Health

Dignity Health

Phoenix Children’s Care Network

Valleywise Health

National/International Organizations

American College of Physicians (ACP)

American Medical Association (AMA)

Centers for Disease Control and Prevention (CDC)

US Department of Health & Human Services

LabCorp

Substance Abuse and Mental Health Services Administration (SAMHSA)

World Health Organization (WHO)

Health Plans/Payers

America’s Health Insurance Plans (AHIP)

Aetna

  • Provider Education FAQ
  • Provider Education Manuals

Bright Health

Cigna

Intel

  • Intel covers visits for new and established patients via video (traditional
    E&M codes) and telephone (98966-98968, 99441-99443) as a percentage
    of Medicare, per ACN’s agreement with Intel. During the Public Health
    Emergency, patient encounters that would typically be coded as E&M
    that are conducted by telephone only will be reimbursed as if conducted
    as a video visit.

Medicare (CMS)

Mercy Care / Medicaid

United Healthcare

Telehealth

  • CMS Complete Guide to Telehealth Billing Codes (Updated 4/30/20)
  • CMS COVID-19 Telehealth FAQs (Issued 03/17/20)
  • CMS Announces additional interim Telehealth guidelines (Issued 4/30/20)
  • CMS Provider Telehealth and Telemedicine Toolkit
  • CommonSpirit Virtual Care:  Tools and resources to help independent and network physicians adopt a licensed and HIPAA-compliant Telehealth platform. Information and training is presented in multiple learning formats and includes:
      • Interactive and document learning
      • Video training
      • Supplemental resources including AMA quick guide to Telemedicine, billing and coding best practices, and more
  • Medicare/Payer Telehealth Guidelines (PDF) (Updated 4/30/20)
  • OIG Policy Statement Regarding Physicians and Other Practitioners That Reduce or Waive Amounts Owed by Federal Health Care Program Beneficiaries for Telehealth Services During the COVID-19 Outbreak (Issued 03/24/20)

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