Through a value-based agreement with Mercy Care, ACN is responsible for more than 116,000 Medicaid lives. A significant portion of that population is considered at-risk and highly vulnerable. To help address the needs of these patients, ACN has established several programs and services through its care coordination team.
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Mercy Care is a not-for-profit health plan serving Arizona Health Care Cost Containment System (AHCCCS) members. This plan, in particular, uses ACN’s Care Coordination team to serve as the member’s liaison between providers for truly integrated care. Care Coordinators and Behavioral Health Coaches help remove roadblocks to care and find resources to help improve the member’s health. This leads to improved outcomes and reduces the total cost of care.